ck88 Privacy Policy
At ck88, protecting the personal data of our players is a core responsibility we take seriously. This Privacy Policy explains in plain, formal English what personal information ck88 collects, why we collect it, how it is used, who it may be shared with, and what rights you hold as a data subject. This policy applies to all players registered on the ck88 platform in Bangladesh and to all visitors who access ck88 services via ck88.bar.
Your privacy matters to us. ck88 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used exclusively to operate the ck88 platform, verify your identity, process transactions, prevent fraud, and improve your experience as a player. Please read this policy carefully alongside our Terms & Conditions and Responsible Gaming policy.
Data Controller
For the purposes of this Privacy Policy, the data controller responsible for the personal information you provide to or which is collected by ck88 is the entity operating the ck88 platform at ck88.bar. When this policy refers to "ck88", "we", "us", or "our", it refers to that operating entity in its capacity as data controller.
As data controller, ck88 determines the purposes for which and the means by which your personal data is processed. ck88 is committed to handling all personal data in a responsible, transparent, and secure manner consistent with recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
If you have any questions about this Privacy Policy or about how your personal data is processed, you may contact the ck88 data protection team at any time via the player support channel within your Account dashboard. The support contact email for privacy-related enquiries is: [email protected] (plain text — not a clickable link).
Data We Collect
ck88 collects personal data that is necessary for the operation of the platform, the provision of gaming and betting services, and compliance with applicable legal and regulatory obligations. The categories of personal data we may collect about you are set out in the table below.
| Data Category | Examples of Data Collected | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender, national ID number, passport number | Account registration, KYC verification, age verification (21+), fraud prevention |
| Contact Data | Mobile number, email address, residential address (city/district, Bangladesh) | Account communication, support, security alerts, optional marketing |
| Account Data | Username, encrypted password, account preferences, communication preferences | Account management, authentication, personalisation |
| Financial Data | Payment method details (bKash/Nagad/Rocket/Upay mobile number, bank account details), transaction history, deposit and withdrawal records | Payment processing, anti-money laundering checks, financial record-keeping |
| Gaming & Betting Data | Game history, bet history, session durations, wagering amounts, win/loss records, bonus usage | Game provision, responsible gaming monitoring, dispute resolution, fraud detection |
| Technical Data | IP address, device type, browser type, operating system, screen resolution, time zone, session timestamps | Platform security, fraud detection, geographic compliance, service optimisation |
| Usage Data | Pages visited, features used, click-through patterns, referral source, session duration | Platform improvement, user experience analytics, marketing analysis |
| Communications Data | Records of support tickets, live chat logs, email correspondence with ck88 player support | Customer service delivery, dispute resolution, compliance records |
| Verification Documents | Copies of government-issued ID (national ID card, passport), selfies or photographs submitted for identity verification | KYC compliance, age verification, anti-fraud, withdrawal processing |
Sensitive Data: ck88 does not intentionally collect special categories of sensitive personal data (such as health, religious beliefs, or political opinions) from players. Where verification documents incidentally reveal such information, that data is not used for any purpose beyond identity verification and is not retained beyond the period required for compliance.
How We Collect Your Data
ck88 collects personal data through the following means:
- Direct collection: Data you provide when registering your Account, completing identity verification, making a deposit or withdrawal request, contacting player support, or participating in a promotional offer.
- Automated collection: Data collected automatically when you access and interact with the ck88 platform, including IP address, device identifiers, browser information, and session activity logs via cookies and similar tracking technologies. For full details, see Section 9 (Cookies & Tracking).
- Third-party sources: Data received from payment processors (bKash, Nagad, Rocket, Upay, and banking partners) to confirm transaction status; data received from identity verification service providers engaged to assist with KYC compliance; data received from fraud-detection partners where relevant to account security.
- Inferred data: Data derived from your activity on the platform — for example, preferred game categories, typical session times, or responsible gaming risk indicators — used to personalise your experience and monitor for signs of problem gambling.
How We Use Your Data
ck88 uses your personal data only for the purposes listed below. We do not use your data in ways that are incompatible with the purposes for which it was collected.
- Account registration and management: To create, authenticate, and maintain your ck88 Account; to verify your identity and age (21+ requirement); to manage your Wallet and transaction history.
- Service delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other features of the ck88 platform.
- Payment processing: To process deposits and withdrawals via your registered payment method (bKash, Nagad, Rocket, Upay, or bank transfer); to maintain accurate financial records for each transaction.
- Identity verification (KYC): To verify your identity in compliance with anti-money laundering obligations and to confirm that you meet the 21+ age requirement. KYC checks may be conducted at registration, prior to first withdrawal, or at any time ck88 considers verification necessary.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other Prohibited Conduct as defined in the Terms & Conditions.
- Responsible gaming: To monitor your gambling activity for indicators of problem gambling; to enforce deposit limits, time-outs, and self-exclusion measures you have set; to proactively contact you where our monitoring identifies potential risk to your wellbeing.
- Customer support: To respond to support tickets, resolve disputes, and maintain records of communications for quality assurance and compliance purposes.
- Legal and regulatory compliance: To comply with applicable legal obligations, respond to lawful requests from competent authorities, and maintain records required for regulatory purposes.
- Platform improvement: To analyse usage patterns, test new features, and improve the performance, security, and user experience of the ck88 platform.
- Marketing communications (opt-in only): To send promotional offers, bonus notifications, and news about ck88 games and features — but only to players who have explicitly opted in to receive such communications. You may withdraw marketing consent at any time via your Account Settings or by contacting player support.
Legal Basis for Processing
ck88 processes your personal data only where a recognised legal basis exists. The primary legal bases we rely upon are as follows:
| Legal Basis | When Applied |
|---|---|
| Contractual necessity | Processing required to fulfil our contractual obligations to you under the ck88 Terms & Conditions — including account management, payment processing, game provision, and customer support. |
| Legal obligation | Processing required to comply with applicable legal obligations — including identity verification (KYC), anti-money laundering checks, age verification, and record retention requirements. |
| Legitimate interests | Processing necessary for ck88's legitimate business interests where those interests are not overridden by your rights — including fraud detection, platform security, responsible gaming monitoring, and service improvement analytics. |
| Consent | Processing based on your freely given, specific, and informed consent — including the sending of optional marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing. |
Data Sharing & Third Parties
ck88 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data may be shared with third parties only in the circumstances set out below, and only to the minimum extent necessary for the stated purpose.
- Payment processors: bKash, Nagad, Rocket, Upay, and participating Bangladeshi banks (including BRAC Bank, City Bank, Dutch-Bangla Bank, and others) receive the transaction data necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and relevant financial regulations.
- Identity verification providers: Third-party KYC service providers engaged by ck88 to assist with identity verification and document authentication. These providers act as data processors under contractual obligations that restrict use of your data to KYC purposes only.
- Fraud detection and security partners: Specialist providers that help ck88 identify suspicious account activity, detect fraudulent transactions, and prevent abuse of promotional offers. Data shared with these providers is limited to the technical and behavioural indicators relevant to fraud assessment.
- Game software providers: Licensed game studios and platform providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) may receive session-level data necessary to deliver their games. These providers operate under strict data processing agreements and do not use player data for any purpose outside game delivery.
- Legal and regulatory authorities: ck88 may disclose personal data to competent authorities, law enforcement agencies, or courts where required by applicable law, court order, or regulatory requirement. ck88 will endeavour to notify affected players of any such disclosure where legally permitted to do so.
- Professional advisers: Legal, financial, and technical advisers engaged by ck88 on a confidential basis where access to player data is incidentally necessary for the provision of their professional services.
No international transfers without safeguards: Where personal data is transferred to a service provider operating outside Bangladesh, ck88 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that applied within Bangladesh. Such transfers occur only where strictly necessary for the operation of the platform.
Data Retention
ck88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention principles apply:
- Active accounts: Personal data associated with an active ck88 Account is retained for the full duration of the Account's existence and for a period of at least five (5) years following the closure or termination of the Account, to satisfy legal record-keeping requirements.
- Transaction records: Financial transaction data (deposits, withdrawals, bet history) is retained for a minimum of five (5) years from the date of the transaction, consistent with anti-money laundering record-keeping obligations.
- KYC documentation: Identity verification documents (national ID, passport copies) are retained for the duration of the Account relationship and for a minimum of five (5) years following Account closure.
- Support communications: Records of player support interactions are retained for up to three (3) years from the date of the interaction, or longer where the communication relates to an unresolved dispute or compliance matter.
- Marketing data: Where you have consented to receive marketing communications, your contact details are retained for marketing purposes until you withdraw consent, after which they are removed from our active marketing lists promptly and in any event within 30 days.
- Technical and usage data: Anonymised or aggregated analytics data may be retained indefinitely for platform improvement purposes, as it no longer constitutes personal data once de-identified.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents recovery or re-identification.
Data Security
ck88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures in place include:
- 256-bit SSL/TLS encryption: All data transmitted between your device and the ck88 platform is encrypted in transit using industry-standard 256-bit SSL/TLS protocols. You can verify this by the padlock symbol in your browser's address bar when accessing ck88.bar.
- Encrypted data storage: Sensitive personal data and financial information stored on ck88 servers is encrypted at rest. Passwords are never stored in plain text — they are stored as irreversible cryptographic hashes.
- Access controls: Access to personal data within ck88's systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason may access player data, and all such access is logged and audited.
- Fraud detection systems: Automated monitoring systems operate continuously to detect unusual account activity, suspicious login attempts, and anomalous transaction patterns that may indicate a security breach or fraudulent activity.
- Two-factor authentication: Where available, ck88 supports two-factor authentication (2FA) for player Accounts to provide an additional layer of protection against unauthorised access.
- Security testing: ck88 conducts regular security assessments and vulnerability testing of its platform infrastructure to identify and remediate security weaknesses before they can be exploited.
While ck88 applies rigorous security standards, no digital system can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying ck88 player support immediately if you suspect unauthorised access to your Account. ck88 will never ask for your password via email, live chat, or any other unsolicited communication.
Security breach notification: In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, ck88 will notify affected players without undue delay via the contact details registered on their Account. ck88 will also take all appropriate remedial steps to contain, investigate, and address the breach.
Cookies & Tracking Technologies
ck88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and detect fraudulent activity. Cookies are small text files stored on your device by your web browser when you visit ck88.bar.
The categories of cookies used by ck88 are described below:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Essential for the platform to function — including session management, authentication, load balancing, and security. The platform cannot operate without these cookies. | No — these are placed automatically as they are essential to service delivery. |
| Functional | Remember your preferences such as preferred language, display settings, and responsible gaming limits you have configured. | No — placed automatically to deliver core functionality as expected by you. |
| Analytics | Collect anonymised data about how players use the ck88 platform — pages visited, features used, session durations — to help us improve the site. No personally identifiable information is captured in analytics cookies. | Yes — placed only with your consent. |
| Security / Fraud Detection | Assist in identifying suspicious activity, detecting bot traffic, and preventing fraudulent Account access. These cookies contribute to the integrity of the platform. | No — these are placed as part of our legitimate security obligations. |
You may manage your cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary or functional cookies may impair the operation of the ck88 platform or prevent you from accessing certain features. Disabling analytics cookies will not affect your ability to use the platform.
Your Data Rights
As a data subject, you hold the following rights in respect of the personal data ck88 holds about you. ck88 is committed to facilitating the exercise of these rights promptly and without undue restriction.
- Right of access: You have the right to request a copy of the personal data ck88 holds about you, together with information about how that data is being used and the legal basis for its processing. ck88 will provide a response to Subject Access Requests within 30 days.
- Right to rectification: You have the right to request correction of any personal data held by ck88 that is inaccurate or incomplete. Many of your Account details can be updated directly via your Account Settings. For data that requires manual correction (such as KYC documentation), please contact player support.
- Right to erasure ("right to be forgotten"): You may request that ck88 delete your personal data where: it is no longer necessary for the purposes for which it was collected; you withdraw consent and no other legal basis applies; or you object to processing based on legitimate interests and no overriding grounds exist. Please note that ck88 may be required to retain certain data for legal compliance purposes even following an erasure request.
- Right to restriction of processing: You may request that ck88 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where processing is unlawful but you oppose erasure.
- Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to have that data transmitted to another data controller where technically feasible.
- Right to object: You have the right to object to processing of your personal data where ck88 relies on legitimate interests as the legal basis. ck88 will cease such processing unless compelling legitimate grounds exist that override your interests, rights, and freedoms. You have an absolute right to object to the use of your personal data for direct marketing purposes at any time.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal. To withdraw marketing consent, update your preferences in Account Settings or contact player support.
To exercise any of the above rights, please contact the ck88 player support team via the support channel within your Account dashboard or at [email protected] (plain text — not a clickable link). ck88 will verify your identity before acting on any data rights request to ensure that personal data is not disclosed or modified in response to fraudulent requests.
Response timeframe: ck88 aims to acknowledge all data rights requests within 72 hours and to provide a substantive response or to confirm completion within 30 calendar days of receiving a valid, verified request. Where a request is particularly complex, ck88 may extend this period by a further 30 days and will notify you accordingly.
Minors & Age Policy
ck88 is strictly a 21+ platform. The ck88 platform is not directed at, and does not knowingly collect personal data from, any individual under the age of 21. All players are required to confirm at registration that they are aged 21 or above. ck88 reserves the right to request documentary evidence of age at any point and to suspend any Account where the age of the Account holder cannot be verified.
In the event that ck88 discovers or has reason to believe that personal data has been collected from a person under the age of 21, ck88 will take immediate steps to suspend the Account, investigate the matter, and permanently delete the data of the underage individual without undue delay. Any funds associated with such an Account will be handled in accordance with ck88's underage access procedures.
If you are a parent or guardian and believe that a person under 21 in your care has registered an Account on ck88, please contact player support immediately at [email protected] (plain text — not a clickable link). ck88 will act on all such reports as a matter of priority.
Changes to This Privacy Policy
ck88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The effective date at the top of this policy will be updated whenever a revision is made.
Where changes are material — meaning they significantly affect your rights or the way in which your data is used — ck88 will notify registered players via the email address or contact number associated with their Account, or via a prominent notice on the ck88 platform, prior to the change taking effect. For minor or clarificatory changes, updating the effective date on this page is sufficient notice.
Your continued use of the ck88 platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not accept the revised Privacy Policy, you should discontinue use of the platform and may request Account closure.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which ck88 handles your personal data, please do not hesitate to get in touch with the ck88 player support and data protection team using the details below.
- Support channel: Available 24/7 within your ck88 Account dashboard. Log in and navigate to the Help or Support section to submit a query or formal complaint.
- Email: [email protected] (plain text only — not a clickable link). For privacy-related enquiries, please include "Privacy Enquiry" in the subject line of your message.
- Response time: ck88 aims to acknowledge all privacy-related communications within 72 hours and to provide a full substantive response within 30 calendar days.
ck88 is committed to resolving all privacy concerns promptly, transparently, and in good faith. Where a complaint cannot be resolved through direct engagement with ck88 player support, you retain the right to pursue resolution through whatever legal mechanisms are available to you under applicable law.
How ck88 Protects Your Privacy
Every measure listed below is in place today, protecting every registered player on the ck88 platform in Bangladesh.
256-Bit SSL Encryption
All data transmitted between your device and ck88.bar is protected by industry-standard 256-bit SSL/TLS encryption. Your personal and financial information is never sent in plain text across any network.
Strict Access Controls
Access to player data within ck88's internal systems is restricted on a strict need-to-know basis. All data access by personnel is logged, audited, and subject to regular review to prevent unauthorised use.
No Data Selling
ck88 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is used exclusively to operate the platform and fulfil our legal obligations.
Your Rights, Respected
Access, rectify, erase, or port your personal data at any time. ck88 acknowledges all data rights requests within 72 hours and responds in full within 30 days. Withdrawing marketing consent takes effect within 30 days.
Encrypted Data at Rest
Sensitive personal data stored on ck88 servers is encrypted at rest. Passwords are stored exclusively as irreversible cryptographic hashes — even ck88 personnel cannot read your password in plain text.
Breach Notification
In the event of a data breach likely to affect your rights, ck88 will notify impacted players without undue delay via their registered contact details and will take immediate remedial action to contain the incident.
Questions About Your Data or Account?
Review our FAQ for quick answers, explore the ck88 platform, or log in to access your Account settings and manage your privacy preferences directly.